Do this … Want to work for Samsung? Either way, technical ability is yet another professional skill to add to your CV when applying for a retail role. This involves a lot of listening, persistence and authentic communication. Physical stamina is yet another skill needed for retail, so be sure to build up that energy when planning to work for your local store. Chances are, they’re exhausted. And with the rise of online sales, it’s highly likely that you’ll need to converse with customers over the phone or with colleagues in other stores, making effective communication a high priority in the field. Working in a store requires basic sales skills like persuasiveness and product knowledge. Leave me a comment and thumbs up this video if you enjoyed! You might also have to use a management information system to analyze purchasing and other consumer trends. If you work in retail, you’ll need to be good with numbers, interact well with others, and be able to persuade customers to make purchases. It’s hard to sell a product that you don’t use. You might also be placed with the responsibility of managing online customer orders. Having good communication skills means speaking clearly and effectively with people. You will have to be able to clearly explain the company's products, and market them to customers. 548227, reg. Some interviewers may also be watching for signs that an employee will be too social at work… Exactly how you should respond to the question of “Why do you want to work here?” depends on the job and the organization — and, of course, you and how you want to express yourself. They also need to have patience and maintain a ‘customer-first’ mindset, especially when dealing with rude shoppers. Originally Answered: why do you want to work in retail? Keep the top skills listed here in mind during your interview, and be prepared to give examples of how you have used each skill. Of course, to be a good retailer, you need to be able to sell products. You can try to spin it however you want but at some point, probably … Nor do they like being accidentally overpriced for an item. To succeed, research industry trends and market information, and simply build up your commercial awareness. You might start “on the floor” selling products, then work your way up to managing an entire region of stores. It may consist of a variety of methods, including sales, sales associate suggestions and up-sell… “Why do you want to work here?” is one of the most important questions in an interview. The retail industry is busy and constantly changing. Have you ever worked a retail job? What other skills have you required in a retail role? Information technology skills are a prerequisite for almost any job you apply for, but also comes in handy when working in retail. Are there any key abilities we failed to mention in our list? You will have the responsibility to handle one or more customers at the same time, while also making sure the store is kept tidy. Stocktaking needs to be accurate, and the floor needs to be assessed for any potential robberies, making attention to detail a top skill in the retail world. Some examples include: 1. Add Relevant Skills to Your Resume: Include these terms in your resume, especially in the descriptions of your work experience and history.Â. Business awareness means having an understanding of how a company or industry operates. I have also been in retail (basically middle mgmt) for almost 25 yrs with Target. People in retail need to be able to speak with customers, buyers, other employees, and employers. I want to work in retail because I like the people aspect of the business. Retail is all about changing customers’ lives through a product and offering a superior shopping experience. As work in retail involves cash management, money handling and credit approval, you will need to make accurate transactions, calculate prices, work out discounts and give out change to customers. If so, add fast-learner to your set of skills and your CV will immediately shine. Besides the order and display, change needs to be collected and handed out correctly. The older you get, the less time you have to find new friends and figure out … People in retail must be able to put on a friendly face, and be patient with frustrated customers. If you enjoy the idea of working in a place where people browse and buy products on display, you may love the world of retail. You need to be able to clearly and effectively explain products to customers, answer their questions politely and respond to complaints respectfully. Depending on the store that you want to work for, attention to detail can be high … I firmly believe in taking a collaborative approach to each project so when I saw a position with … Besides product knowledge, you should also have a thorough understanding of the industry it belongs in. After working in retail for almost 10 years, I could write the book on why it's the worst position ever, and also one of the easiest if you're in a pinch for money. Knowing how to formulate a meaningful response to suit most any interview situation begins with understanding what employers probably don’t want to hear. Illustration by Ashley DeLeon. © The Balance, 2018, Best Sales Associate Skills to List on a Resume, Tips on How to Answer Retail Interview Questions, Retail Careers: Options, Job Titles, and Descriptions, Brew Your Best Resume With These Barista Skills, Applying for a Cashier Job? Interviewers want to know if you will be able to get along with, and work smoothly with, your fellow employees. Interested in that role at Topshop? Do You Shop at [Brand]? Selling is probably one of the most critical sales assistant skills to hold as it will help you make that deal and give you a competitive edge. Cultivate relationships. Without industry or product knowledge, you’re bound to fail in retail. Communication. Retail associates, in particular, need to be positive and friendly to help customers make purchases and resolve with any issues they face while shopping. 2. You might have to work an electronic register, credit card processor, or Point of Sale (POS) system. If you think retail isn't rocket science, you're right. In most instances, window displays need to be perfect, piles of clothes should be folded in exactly the same way with the logo clearly showing, and hangers must be facing one direction. Do you work well with people? Working in retail involves constantly interacting with others, including customers, colleagues, employers, and other buyers. So, if you’re planning to get a job at the local Nike store and eager to work your way up the retail ladder, make sure you’re armed with these top 10 retail skills. You don’t want to be remembered as that rude, distasteful assistant from the local supermarket. You need to have a knack of encouraging shoppers to make a purchase and converting them into loyal customers. Nobody likes to be given the incorrect change at a store. In a smaller shop, you might also be in charge of the cashier, which means juggling several jobs at once. Providing good service to every client who comes into a retail store is typically a top priority for retail businesses, so they will look for associates who enjoy these interactions. Here are specific interpersonal skills needed in retail: Numeracy (making sense of numbers) is another important skill in retail. Working in retail can be physically demanding, especially if you’re doing full-time shifts. Make sure you know enough about electronics and technology! All rights reserved. Card payments collected by DeltaQuest Media, company no. Let us know in the comments section below. But if we want a 40% gross margin, that means, as we explained above, the margin is what percentage of the retail price is the profit. you have to work quite hard to communicate your … Not only does this require flexibility but also the ability to learn quickly. Visual merchandising: Visual merchandisers make the stores … This is especially important when working with customers. As a retail worker, you’ll need to offer the entire shopping experience. Although several of these abilities need practice and experience, many do come naturally. For example, you may want to work in retail … Whether it's assisting customers at a department store or managing a bank branch, each role within the retail industry requires both hard and soft skills. But it does little to demonstrate a sincer… While this is a good thing for those that do work in retail, consumerism is not a good thing. Q. You may also need to calculate sales values or estimate stock needed based on trends in consumer data. Shopping makes people happy when they find what they like and I’d like to be a part of that. I AM DONE. Not to mention, … Having good communication skills means speaking clearly and effectively with people. address: The Black Church, St. Mary’s Place, Dublin 7, Ireland. Your answer helps the recruiter or hiring manager gauge your interest, and gives you a chance to prove you’re well … Customer service skills are important for almost all retail positions. Many retail jobs today will include some use of computers and mobile devices, so it is important that you demonstrate some skill in technology when you apply for a job in retail. Abilities, like prioritising, time-management and maintaining stress-levels, are crucial in retail, so if you find that you’re quite the multi-tasker, consider yourself a great candidate for any retail role. Have a bachelor's in Math, no clue what I want to do except get out of retail. More than 15 million people work in retail, according to the Bureau of Labor Statistics, and a recent CareerBuilder survey found that 33 percent of retail employers are likely to hire seasonal help this summer.Considering the high employment numbers, along with varying education requirements, on-the-job training and transferable skills, a job in retail … Retail skills are skills that involve selling products to consumers. Are you able to quickly adapt to changes and new information? A good answer will also demonstrate why retail would suit you; it should tie together your reasons for wanting to work in retail with your own likes and dislikes. Highlight Skills in Your Cover Letter: You can also include these skills in your cover letter. To sell a product, you need to be able to explain its features and benefits. ©2020 DeltaQuest Media. Instead, you must be a ‘people person’; someone with a friendly, positive and helpful attitude. Have you ever thought about all the hours of planning that go into running a store and persuading customers to spend their money? The retail industry has plenty of variety – not least because of the vast array of products in the marketplace. CareerAddict is a registered trademark of DeltaQuest Media. If we know our product cost (let’s stick with the $1.00 example) and we know we want … These skills are required for many different retail jobs, including cashier, sales associate, retail associate, retail buyer, retail manager, retail sales merchandiser, store manager, buyer, and more.Â. While inventory control and financial management might be done through a management information system. What They Want to Know: Retail work is often collaborative. An Elite CafeMedia Publisher - Update Privacy Preferences. As far as job satisfaction goes, working in retail falls somewhere between being a car park attendant and shovelling shit. Good communication skills are important for nearly all retail positions. Retail workers need to focus on detail, whether it is making sure a customer receives the exact change, keeping items in the store fully stocked, or making sure that the products are properly displayed. An eye for detail is a critical skill when trying to attract customers to a product. Use Skill Words in Your Job Interview: You can also use these words in your interview. Building on them will undoubtedly land you the retail role of your dreams and possibly even get you prepared for higher positions or alternative career choices down the line. Stores update their inventory at least once a month, so it will be necessary to learn about new items, as well as different layouts and displays. You must be able to listen to what a customer wants or needs, and help him or her as best you can. Here's What You Need to Know. The interview question ‘why would you like to work in customer service’ is among many other motivation interview questions asked in job interview. And with more people shopping online, working in retail can also help you quickly develop a career in e-commerce. There are entry-level retail jobs you don't need a degree to get. Genuine enthusiasm shines … No matter what your job may be within the retail industry, knowing how to use a computer will likely give you a competitive edge at work. Â. Good communication skills are important for nearly all retail positions. A good retailer is someone who has skills in numeracy. Highlight one or two of the skills mentioned here, and give specific examples of instances when you demonstrated these skills at work. What Is Customer Relationship Management (CRM)? As a sales assistant or buyer, you will be faced with new products, trends and prices on a constant basis. In both traditional retail stores and in new online markets, there really are limitless opportunities for people to work … By using The Balance Careers, you accept our. Retail workers must be persuasive and persistent with customers, and convince them that certain products are worth purchasing. It's a problem in the United States that is rapidly growing, and is not helping our resources or … :) OPEN FOR MORE! Write a Customer Service Resume That Stands Out, Get an Example of a Chronological Resume for a Retail Position, Important Waiter / Waitress Skills for Resumes, Retail Store Cashier Job Description: Salary, Skills, & More, Cover Letter Examples Emphasizing Transferable Skills, Retail and Customer Service Resume Sample, Communicating with Other Stores or Buyers, Listening to and Solving Customers' Complaints, Emphasizing Promotional Items to Customers, Encouraging Customers to Consider Accessories, Establishing a Quick Rapport with Customers, Suggesting Alternative Items When Products Aren't Available, Learning and Utilizing Merchant Data Systems, Recommending In-Season Sales and Liquidations, Routing Merchandise to Retail Outlets Based on Geography and Demographics, Learning and Utilizing Retail Management Software. This is the world of retail. As a cashier, you might handle an electronic cash register or point of sale system to process transactions. Working in retail goes far beyond folding clothes and greeting customers. And you can move up the retail ladder with drive, hard work and persistence. Retail marketing takes place inside the store on the retail floor. So, before going for that job at the Apple store, make sure you’ve got your numbers together! Multi-tasking is an essential ability to have on your retail skills list. Attention to Detail. Mark a Lot as Retail If the lot you want to run your business on already has a house or store built on it, you can set it to retail to allow you to purchase it when selecting where to open your business. “Honestly, I just need a job and this one looked interesting.” This is a candid response, to be sure. However, retail … But yeah I have student loans. I say keep working in whatever entry level job you can find retail, costumer service BUT save money for school as well. Can you recite relevant information to customers? It involves being on your feet all day, possibly carrying heavy boxes and having very little time for a lunch break. Retail workers need to understand the company they work for, the products they sell, and the types of customers who purchase their products. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. Good communication also includes active listening. From the minute your client walks through the door, you need to be alert but not invasive, helpful but not forceful, and above all, friendly and approachable. Employees should, therefore, go out of their way to help customers overcome problems. You want to work there because you have knowledge of what they offer. Whether you’re a sales assistant, merchandiser or store manager, communication in retail is key. Depending on the store that you want to work for, attention to detail can be high in the priority of skills needed. You need to do basic math, calculate prices, add up discounts, make change for customers, count inventory, and more. https://www.careeraddict.com/9-reasons-you-should-pursue-a-career-in- People in retail need to be able to speak with customers, buyers, other employees, and employers. The Balance Careers uses cookies to provide you with a great user experience. Other than being able to communicate coherently, retail workers should also be equipped with a wide range of customer service skills. Retail Interview Example … Working in retail requires certain skills that you might haven’t even considered. Just manage your finance better although that might be hard because I heard in retail you gotta invest in looking good that's why I can't work in retail … Although customer service is number one when working in retail, a working knowledge of what the store offers … Ever come across a miserable sales assistant? Brush up on your style and fashion sense. 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Remembered as that rude, distasteful assistant from the local supermarket store on the store on the retail ladder drive!, buyers, other employees, and work smoothly with, your fellow employees and greeting customers need... Knowledge, you’re bound to fail in retail: Numeracy ( making sense of numbers ) is another skill! Skillsâ means speaking clearly and effectively explain products to customers, and convince them that certain are!